# MyMenus Online Support

# Want to hear more?

Call or text us at (304) 278-4609

Find Us
MyMenus Online
Arthur's Repair Shop
185 Walnut Street, Morgantown, WV 26505
mymenusonline@gmail.com

# Setting Up Your Restaurant With MyMenus Online

# How do I become a restaurant partner?

# How much does it cost to join?

Joining MyMenus Online is free. However, premium services like website and mobile app design, digital marketing services, and support will cost you.

# How long will it take to get my restaurant online?

Usually around one week depending on the complexity of your menu.

# Can I pass online processing fees onto my customers?

Yes, we can add a “convenience fee” or “online process fee” of any percentage or dollar amount onto your orders.

# Do I need to sign a contract with MyMenus Online?

No, you don’t need to sign any contract.

# Does MyMenus Online deliver the food for us?

No. But we do have a system and mobile app to help you manage food delivery if you have your own drivers.

# Orders Management

# How do I receive customer orders?

Your can receive orders via the following ways: email, SMS (Text Message Notification with a link to view the Order), web based interface (via any Web Browser on any Device, optimized for Tablets), direct to a kitchen printer, MyMenus Online Kitchen App and Kitchen Display System. You can choose multiple methods and change order receiving methods any time.

Direct to Printer (Auto Print) requires installation of Thermal Printer and MyMenus Online Kitchen Server (This software is compatible with computers running Windows Vista, Windows 7, 8, 10).
MyMenus Online Kitchen App and Web Interface
MyMenus Online Kitchen Display System and Web Interface

# How do I know when I receive an order?

Every time you receive a new order, you will receive an automated SMS. Also, the Kitchen App and Kitchen Display System will play a notification sound.

# Are customers required to create an account before ordering?

Yes, to avoid unwanted orders.

# I need more time to prepare orders during peak hours, how do I set that?

We can set increased or reduced preparation time for both pick-up and delivery orders during certain times of the day. Please contact us and we can make the adjustment for you.

# How do I prevent no show or fake orders?

We have a phone number verification put in place to make sure all phone numbers are real. If you are getting fake/fraudulent orders placed by a customer, we can have them blocked by our system to prevent the customer from placing orders again in the future. We can block this person’s email address, phone number and address from placing online orders again.

# Website, Mobile App and Menus

# Can I set minimum order amount differently for pickup and delivery order?

Yes.

# Can I set different business hours for pickup and delivery?

Yes.

# Payments and Fees

# Do customers pay directly to me or you collect payment on my behalf?

We do not collect payments on your behalf. Restaurants will have to collect the payment from customers. If customers choose to pay online, their payment can be processed by your existing merchant payment provider.

# How do customers pay for their online orders?

Using Cash at time of Pickup
Using Credit Card at time of Pickup
Pay Online directly to your existing merchant payment provider like Stripe, PayPal, CashApp and more. You choose the payment methods and we will set it up for you.

If you are already accepting credit card payment at the store, please ask your merchant service provider to setup a payment gateway for you to take payment online. We only need the setting keys to help you start receiving payment online through your payment processor.We can integrate with over 70 payment gateways so you can use your existing merchant account to process credit cards.

# Is it PCI compliant?

Yes! Our solution uses a PCI Level 1 Service Provider, the highest level of PCI DSS certification. So the entire transaction is PCI compliant.

# Can I charge customers for credit card processing fee?

Yes.

# Can I set different Delivery Fees for different zones?

Yes.

# Can I set minimum order total differently for pickup and delivery orders?

Yes.

# How do I receive my invoice?

Monthly by email.

# Marketing & Advertising

# Can you set up Facebook/ Instagram/ Twitter account for my restaurant?

Yes.

# Can I get a list of the customer email addresses to send promotional email from time to time?

Yes.

# Can I give discount to customers who pay by cash and not credit card?

Yes.

# MyMenus Online Support

# Want to hear more?

# Setting Up Your Restaurant With MyMenus Online

# How do I become a restaurant partner?

# How much does it cost to join?

# How long will it take to get my restaurant online?

# Can I pass online processing fees onto my customers?

# Do I need to sign a contract with MyMenus Online?

# Does MyMenus Online deliver the food for us?

# Orders Management

# How do I receive customer orders?

# How do I know when I receive an order?

# Are customers required to create an account before ordering?

# I need more time to prepare orders during peak hours, how do I set that?

# How do I prevent no show or fake orders?

# Website, Mobile App and Menus

# Can I set minimum order amount differently for pickup and delivery order?

# Can I set different business hours for pickup and delivery?

# Payments and Fees

# Do customers pay directly to me or you collect payment on my behalf?

# How do customers pay for their online orders?

# Do I need to sign up a new merchant account to use online payment processor?

# Is it PCI compliant?

# Can I charge customers for credit card processing fee?

# Can I set different Delivery Fees for different zones?

# Can I set minimum order total differently for pickup and delivery orders?

# How do I receive my invoice?

# Marketing & Advertising

# Can you set up Facebook/ Instagram/ Twitter account for my restaurant?

# Can I get a list of the customer email addresses to send promotional email from time to time?

# Can I give discount to customers who pay by cash and not credit card?